Don’t care that the HVAC tech is grumpy, he does good work
I don’t mind that he isn’t personable and probably doesn’t even know my first name
When I was growing up I had to work in retail for a number of years. There was no choice because I wanted to have a car and a cell phone. Nobody was going to pay for my car, my insurance, or my gas unless I went out and earned it myself. In order to be a normal teenager and to have friends I had to work my butt off for simple luxuries. At that point, I was a cashier for a number of years. I absolutely hated standing at the front of the store and being the last face that anybody saw. People were so concerned with how pleasant I treated them, rather than how efficiently I could ring up their items. To this day I don’t understand this mentality. I guess that’s why I don’t mind my heating and cooling technician being a bit of a grump. I’ll be honest, when my heating and cooling tech is headed over to my house for a routine heating, cooling, or ventilation maintenance appointment I don’t bother with any pleasantries. I know that my normal air quality control specialist is going to arrive at the property, grunt about the air conditioning system or forced air furnace, and get right down to work diagnosing in my HVAC unit. He is going to work diligently on the air conditioning unit or forced air furnace until the job is complete. After that, he’s going to pack up and hit the road without saying another word to me about the air quality control equipment. The HVAC dealership will reach back out with my bill when he returns to the heating and cooling shop. I don’t mind that he isn’t personable and probably doesn’t even know my first name. My HVAC technician knows everything he needs to about my heating and cooling equipment… And that’s what I’m paying him for.