Our client from out of town chose to cancel their HVAC repair
Early Monday in the morning time, I got an iphone call from a customer. The customer was having a very difficult time with his A/C machine and he wanted to schedule an appointment for us to help… I was more than delighted to help the guy by scheduling an appointment with one of our expert Heating and Air Conditioning machine repair specialists. I told the customer that we would be able to help him out around lunch time. I had a specialist available at 11 am. The guy sounded completely delighted with the time frame that I provided him. I sent our guys out to do work on all of their different tasks. The first person to finish with their job was Bobby, however he had a tune up early in the day. I told Bobby to head over to the address for the customer that called earlier that day. I contacted the customer to let him become aware that a repair specialist was on the way. The guy called me back a short while later to cancel the appointment. I asked the guy if he found someone else, however he wasn’t willing to give me any information. They simply canceled the repair with no explanation in the slightest. I called Bobby on the iphone, however he did not answer. He didn’t find out that the job was canceled until he actually showed up to the address and spoke with the customer. I sent Bobby to another task. Later that afternoon, the same guy called again. He was asking me to send a repair specialist again. This time I told the guy that I would not be able to send someone out there unless he was absolutely positive that he wanted us to repair the major complication. The guy was 25 miles outside of town and I didn’t want to send another repair specialist out there for no apparent reason.