My customer called to cancel the job at the absolute last minute
A few weeks ago, I went over to the north side of town to give a customer another quote for a new sizzling water heater.
The customer was interested in the installation of a new tankless sizzling water heater. Tankless sizzling water heating systems offer on-demand heating without the waste of gallons of water every day. Tankless water heating systems are a bit more expensive than a traditional water heater, but they are incredibly energy efficient as well as last a long time. The customer called me and others a couple of nights after I gave her the estimate… She’s selected myself and others to complete the task as well as she is busy with the job for the following week. I was supposed to complete the task on Sunday. I ordered the tankless water gas furnace on Saturday afternoon from the distributor… After supper on Saturday, I received an iPhone call from the customer that ordered the tankless water heater. She called to cancel the job. She gave herself and others no explanation or reason for canceling the job. I have to be honest. I was a little frustrated that the customer called to cancel as well as she waited until the last hour. I can’t return the tankless water gas furnace to the store without paying a restocking fee. I’m stuck with a $1,000 tankless water heater. I thought about upgrading the water gas furnace in our own home, but the gas furnace works just superb as well and it doesn’t make any sense to get rid of a unit that is still working perfectly. I’d rather pay the small fee to send it back to the store.