Early Monday morning, I received an iPhone call from a client.
The buyer was having a difficult time with his A/C appliance plus he wanted to schedule an appointment for us to assist him.
I was more than ecstatic to help the guy by scheduling an appointment with one of our expert Heating plus A/C maintenance workers. I told the buyer that the people I was with and I would be able to help him out around lunch time. I had a professional available at 11 am. The guy sounded ecstatic with the time frame that I gave him. I sent our guys out to task on all of their tasks. The first guy to be completed with their task was John! He had a tune up early that morning. I told John to head over to the address for the buyer that called earlier on. I contacted the buyer to let him understand that a repair professional was coming over. The guy called me back an hour later to cancel the appointment. I asked the guy if he managed to find someone else, however he wasn’t willing to give me any information whatsoever. They simply canceled the maintenance with no explanation. I called John on the iPhone, however he did not answer. He did not find out that the task was canceled until he arrived at the address plus spoke with the customer. I sent John to a totally different task. Later that afternoon, the same guy called again. He was hoping for me to send a completely different professional again. This time I told the guy that I would not be able to send someone out there unless he was truly sure that he wanted us to fix the problem. The guy was roughly 25 miles outside of the neighborhood plus I did not want to send another maintenance expert out there for no reason.