Dealing with a customer cancellation
Hardly four weeks ago, I went over to the north side of the neighborhood to give a shopper an estimate for an up-to-date overheated water heater, and the shopper was interested in the replacement of an up-to-date tankless overheated water heater.
- Tankless overheated water oil heating systems offer on-demand heating without the waste of gallons of water every day.
Tankless water oil heating systems are a bit more fancy than a traditional water heater, but they are also incredibly energy efficient as well as last a long time. The shopper called me and others a couple of days after I gave her the estimate. She selected myself and others to complete the task as well as she tied up the task for the following week, then I was supposed to complete the task on Tuesday. I ordered the tankless water gas furnace on Tuesday morning from the distributor. After lunch on Tuesday, I earned a cell phone call from the shopper that ordered the tankless water heater. She called to cancel the work. She gave herself and others no explanation or reason for canceling the work. I have to be honest. I was a little frustrated that the shopper called to cancel as well as she waited until the last hour. I cannot return the tankless water gas furnace to the store without paying a restocking fee. I am stuck with a $1,000 tankless water heater. I thought about upgrading the water gas furnace in our own home, but the gas furnace works just as well as it doesn’t make any sense to get rid of a machine that is still genuinely working perfectly. I’d rather pay the small fee to send it back to the store.